Why do community members choose to participate—or to lead? In this episode of The Community Code, I have the privilege of speaking with Kevin Cox, the dedicated volunteer chapter leader of the San Francisco Slack Community. Kevin brings a unique perspective on community building, where human connection, active listening, and genuine engagement are at the forefront. In this conversation, we explore what motivates volunteer community leaders, how they stay engaged, and why it’s important for organizations to understand the value of their community leaders.
Whether you’re considering starting a member-led community program or looking to enhance your existing one, Kevin’s insights are packed with practical advice for fostering strong, meaningful connections. I learned a lot on this one!
Connect with Kevin in the Slack Community at slackcommunity.com/san-francisco/ and on LinkedIn.
Chapters
00:00 Introduction to Kevin Cox and His Background
02:58 Defining Community: A Human Endeavor
05:58 The Importance of Listening in Community Building
09:01 Experiences in Community Leadership
12:02 Leading the San Francisco Slack Community
14:55 Engagement Strategies for Community Events
18:01 Event Format and Structure
20:52 Challenges of Volunteer Community Leadership
24:02 The Work Behind Community Events
26:30 Motivation for Volunteering
29:49 Qualities of a Good Community Leader
33:01 Understanding Community ROI
38:09 Making Volunteer Leadership Easier
42:25 Advice for Organizations Starting Community Programs
44:25 Future Aspirations for the Community
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